Refund Policy
Version 1.0 — Effective 8 April 2026
This Refund Policy covers two distinct types of payment on Guest Booking System: (1) Platform subscriptions paid by Hosts to access the platform, and (2) Guest booking fees paid by Guests to a Host when applying for an interview slot.
1. Platform Subscription Refunds (Host → Platform)
Founding Member (Lifetime — one-time payment)
Due to the significantly discounted lifetime pricing of the Founding Member plan, all Founding Member purchases are final and non-refundable once the account is activated, except where required by applicable consumer law.
If you experience a technical issue that prevents you from accessing the Service, please contact us within 14 days of purchase and we will work to resolve it. If we are unable to resolve the issue, we will consider a refund on a case-by-case basis.
Monthly Subscription ($47/month)
- You may cancel your monthly subscription at any time from Dashboard → Manage Billing.
- Cancellation takes effect at the end of your current billing period. You retain access until then.
- We do not offer prorated refunds for partial months.
- 14-day money-back guarantee: If you cancel within 14 days of your first subscription payment and have not yet approved any bookings, contact us for a full refund of that first payment.
EU/UK consumers: If you are located in the EU or UK, you may have a statutory right to cancel within 14 days of purchase (the “cooling-off period”) under the Consumer Rights Directive. To exercise this right, contact us at support@guestbookingsystem.com within 14 days of your purchase.
Australian consumers: Our refund policy does not limit your rights under the Australian Consumer Law (ACL). If the Service has a major failure, you are entitled to a refund. Contact us to discuss your options.
2. Guest Booking Fee Refunds (Guest → Host)
Booking fees are set and collected by individual Hosts, not by the platform. The Host is the merchant of record. Our platform processes these payments on the Host’s behalf using their own payment credentials.
Automatic refunds (guaranteed)
- Host rejects your application: Full refund automatically issued to your original payment method.
- Host cancels/reschedules: Full refund automatically issued. If you select a new time slot, your payment carries over.
Guest-initiated cancellations
If you wish to cancel a booking you have confirmed and paid for, refund eligibility is at the discretion of the Host. To request a cancellation, use the in-platform chat to contact the Host directly.
We recommend Hosts clearly communicate their cancellation terms to Guests before booking.
Disputes
If you believe you are entitled to a refund but the Host has not issued one, contact us at support@guestbookingsystem.com. We will investigate and, where appropriate, intervene to ensure a fair outcome. We reserve the right to issue a refund on behalf of a Host in cases of clear non-performance.
3. Refund Processing Times
Refunds are returned to the original payment method. We cannot redirect refunds to a different card or account.
4. How to Request a Refund
- For platform subscription refunds: email support@guestbookingsystem.com with your account email and reason.
- For guest booking fee refunds (Host-initiated): refunds are processed automatically — no action required.
- For guest booking fee refund disputes: use the in-platform chat to contact the Host first, then email us if unresolved.
We aim to respond to all refund requests within 2 business days.
5. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. The current version and effective date are always shown at the top of this page.